Its been two weeks, and we have started to love the mess food. So to do something about it, we went to our newly opened “XL Dhaba”. The moment we go in we see the familiar faces of old mess guys( Its they only who are cooking the food). Hope its better here. We look into the menu . It looks good and even has prawns. We order prawns biryani (Never heard of it before) and two cold drinks. The waiter says only food no drinks(not even cold drinks). The food comes after some 20 mins. Its good . Then we order veg Manchurian and fried rice. The guy comes in 5 min with two plates. We ask him what it was, to which he said chicken Manchurian. But we ordered veg Manchurian. The waiter curtly replies that then it would be veg Manchurian. Not convinced we went through. Even now we do not know what Manchurian it was. I hope it was either chicken or veg nothing else.
Rating
Reliability:- Not so good. The waiter was not aware what he was serving
Assurance:- Again Not so good due to same reason
Tangibles:-The dhaba has a good ambience. It does increase your initial experience
Empathy:-They did make an effort to serve quickly when the customer was getting restless
Responsiveness:-Good
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