Movie Watching in Jamshedpur

Watching a movie in Jamshedpur is always fun. The crowd is really awesome and makes you part a unique cinematic experience. So we decided to do it again this weekend. The ticket rates are the lowest you can find anywhere. Since there was huge rush, we decided to buy the tickets in black. Even then the price we paid was one third of what we would have paid in any metro. Since there was no seat number mentioned and we were late, we could not get a set of continuous seats. The movie was not so good, but the crowd made good fun of it. With no AC and fan covering us, the ambience was on the tougher side to bear on. Rest of the movie was fun but definitely made us lose some pounds.
Ratings (10)
Tangibles:- There are few and far between fans to make us feel comfortable (4)
Reliability :- The movie was shown without any glitches (7)
Responsiveness:- The staff responded well to the large crowd ( 6)
Assurance:- The presence of a staff nearby made us assured of any problems to be solved (6)
Empathy:- When it very hot , the staff arranged for table fans (8)

Hostel Cleaning Staff

When you walk into your room, and every step requires one item or other to be moved, you know it is time to clean the room. I tell the cleaning guy to clean the room. He responds immediately and asks me to stand by. He cleans the room and uses the mopper to mop it up. He takes all the old newspaper and puts them outside. He advises to clean the room regularly and promises to do the same every four days
Ratings(10):-
Reliability :- 7 ( The room was properly cleaned )
Assurance :- 7 ( He promised to clean the room regularly )
Tangibles :- 6 ( He used phenyl to clean the room )
Empathy :- 6 ( He understood my requirements and mopped it himself )
Responsiveness :- 8 ( My room was clean within 10 min )

Fancy Sports store

Buying a football stud should not be big problem for anybody. Just provide you feet size and choose shoes accordingly. Well not for someone whose one foot is half an inch bigger than the other. Yours truly went to store with little hopes as previous stores visited were not able to solve his problem. The moment I enter the store the keeper enquires whether I am from XLRI ( I still do not know, how every shopkeeper comes to know of it). I tell him my problem. He brings me some high quality shoes from the godown. Once I made my choice he asked to custom fit these shoes by putting extra padding on the smaller foot. I gave him my contact number. The very next day he contacted me and gave me my customized pair. I love kicking the ball again
Ratings(10):-
Reliability:- 8 (The quality of stud provided was good)
Assurance:- 8 ( I was assured that whatever my size, a shoe would be available)
Tangibles:- 6 ( A lot of sports goods were available )
Empathy:- 6 ( The shopkeeper understood my situation and helped accordingly)
Responsiveness:- 8 ( The shoe was delivered within a day)

The Sonnet

This has somehow become the season of birthdays. One of friends gave his birthday treat at “The Sonnet” . We were around 25 guys together and hence became a big logistic problem for the restaurant. We were asked to wait outside. They escorted us to a small hall downstairs to accommodate us. The room was slightly damp and smelled pungent. The waitors respondent to our discomfort and brought room fresheners immediately. The music played was also adjusted and we were allowed to fit our laptop within it. The food was also served properly and was of good quality.
Ratings (10):-
Reliability :- 7 ( Food quality has been good everytime)
Assurance:- 9 ( Even when we went in discomforting large numbers, we were accommodated)
Tangibles:- 7 ( The hall was properly furnished and room fresheners used)
Empathy:- 9 ( The staff understood our discomfort with the dampness and the music played and changed things accordingly)
Responsivness:-8 ( We were eating within 30 min of our reaching there)