This has somehow become the season of birthdays. One of friends gave his birthday treat at “The Sonnet” . We were around 25 guys together and hence became a big logistic problem for the restaurant. We were asked to wait outside. They escorted us to a small hall downstairs to accommodate us. The room was slightly damp and smelled pungent. The waitors respondent to our discomfort and brought room fresheners immediately. The music played was also adjusted and we were allowed to fit our laptop within it. The food was also served properly and was of good quality.
Ratings (10):-
Reliability :- 7 ( Food quality has been good everytime)
Assurance:- 9 ( Even when we went in discomforting large numbers, we were accommodated)
Tangibles:- 7 ( The hall was properly furnished and room fresheners used)
Empathy:- 9 ( The staff understood our discomfort with the dampness and the music played and changed things accordingly)
Responsivness:-8 ( We were eating within 30 min of our reaching there)
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